How do I make sure I get my order on time?

HaloCare Specialty Therapeutics tracks your order throughout the delivery process. They make sure you will have the medicine and supplies you need in time for your next dose.


What if I have questions about my prescription or other services?

HaloCare Specialty Therapeutics normal business hours are Monday through Friday from 12 pm to 7:30 pm CST. The pharmacy's health care team can answer  your questions. Call anytime - day or night - to speak to a nurse or pharmacist. Call toll-free at 1-855-379-4250 or TDD: 800-846-5277.



What is a Specialty Pharmacy?

A specialty pharmacy fills prescriptions for specialty drugs. These types of drugs may be injected, infused, or taken by mouth. Usually, you cannot get these drugs at a local retail pharmacy. They often need special storage and handling. They need to be delivered quickly. And a nurse or pharmacist should check in with you often during your treatment. HaloCare Specialty Therapeutics offers all this and more.


Will my Insurance accept HaloCare as a provider?

We work with many of the commercial insurance companies, Medicaid and Medicare Part D. Please contact us for more information regarding your specific plan's benefits.


What do I pay for these medicines?

Your benefits plan may require certain out-of-pocket costs for each supply of medicine you receive.


How long does it take to get my order?

You get free, secure delivery within 48 hours after HaloCare Specialty Therapeutics confirms your order, or later if you request. There are a few reasons why the ship date could vary. Your medicine may require something called precertification/preauthorization. This means your order must be approved by your insurance company to be sure it meets criteria to be covered. If your order is missing any information, HaloCare Specialty Therapeutics will call your doctor to confirm it.


Why should I use HaloCare Specialty Therapeutics?

HaloCare makes sure you understand how to use your medicine and that you always have the right dose. They also work closely with your doctor and other caregivers. This helps monitor your specialty medication needs. Well-trained nurses are available for home visits and education in most locations. An experienced nurse and pharmacists are also available to answer your questions 24 hours a day, 7 days a week.


How many days supply will I receive and why?

It is HaloCare Specialty standard to fill orders for no more than a 30-day supply. A smaller supply lets us monitor your progress more often. If your drug or dose changes between refills, a smaller supply can help prevent waste and save the policyholder money. HaloCare Specialty Therapeutics can only dispense what your benefits plan allows. Any out-of-pocket costs will also depend on your benefits plan.


How easy is it to order a refill?

A week before your next refill, a HaloCare Specialty Therapeutics pharmacist or nurse will call you to schedule your delivery. During this call, they will coordinate your home nursing care, if needed. They will also ask:


  • How you are doing with your therapy
  • If you still take the same medicine
  • If you still take the same dose
  • If you are having any side effects
  • If you need more supplies
  • Where you would like your next refill sent


Where will you send my medicine and supplies?

We deliver your order, free of charge, to your home, doctor's office or to any other location you choose. We include all the supplies you need. Refrigerated items are packed in a plastic bag to avoid condensation. The bag is packed inside either a Styrofoam cooler or an insulated pouch. Special ice packs are included to help your medicine stay cool throughout delivery. Each box is secured shut with tamper proof tape.





FAQ's